Effective Date: October 1, 2023
At ResortsGate, we are dedicated to providing a seamless booking experience for our valued guests. We understand that there may be circumstances in which you need to cancel your reservation or seek a refund. However, it’s essential to note that ResortsGate operates as a booking and marketing platform, connecting guests with resort owners and managers. Therefore, our Cancellations and Refunds Policy is designed to clarify our role and responsibilities in such transactions.
1. Booking Transactions:
ResortsGate serves as a platform for guests to discover and book resorts, hotels, and accommodations. When you make a reservation through our website, you are entering into a direct agreement with the resort owner or manager.
2. Cancellation and Refund Requests:
We do not accept cancellation or refund requests directly. Resorts listed on our platform may have different cancellation and refund policies. These policies are set by the individual resort owners or managers. It is your responsibility to be aware of and adhere to the specific terms and conditions established by the property at the time of booking.
3. Different Policies for Different Resorts:
Resorts may have varying policies regarding cancellations and refunds. Some properties may offer flexible cancellation options, while others may have more stringent policies. The terms and conditions, including cancellation deadlines and potential charges, are specified by the respective resort owners or managers. Please review and understand these policies when making your reservation.
4. Accountability and Actions:
ResortsGate is committed to ensuring a fair and transparent booking process for our users. We take accountability seriously. If we receive credible reports of resort owners or managers practicing unfair cancellation and refund policies or if concerns remain unresolved after good-faith efforts to reach a resolution, we will take necessary actions within our capacity. This may include facilitating or escalating concerns on behalf of our users.
5. Responsibility:
ResortsGate’s responsibility extends solely to facilitating the booking process and ensuring that payments are accurately transmitted to the respective resort owners or managers. We do not have control over the operational and management aspects of the accommodations listed on our platform.
6. Refunds and Disputes:
If you encounter any issues related to cancellations, modifications, refunds, or disputes with a resort, and your concerns are not adequately addressed by the resort owner or manager, please contact ResortsGate. We are available to assist in facilitating or escalating your concerns to ensure a fair resolution.
7. Contact Information:
For inquiries, concerns, or support, you can contact ResortsGate.com at customercare@resortsgate.com. We are here to assist you with any general inquiries or concerns related to your bookings and reservations.
8. Changes to Policy:
ResortsGate reserves the right to update or modify this Cancellations and Refunds Policy. We encourage all users to review this policy periodically for any changes that may affect your bookings and reservations.
By using ResortsGate, you acknowledge and agree to the terms outlined in this Cancellations and Refunds Policy. We are committed to ensuring a fair and accountable booking experience for our users, and we’re here to assist in addressing concerns when necessary. Thank you for choosing ResortsGate for your resort booking needs.